Due to the unprecedented COVID-19 pandemic, serving patients remotely is no longer a matter of convenience, it has become imperative for telehealth stakeholders, organizations and providers alike to understand and provide care in a safe and secure manner.  However, due to the rapid increase in demand for telemedicine as a result of COVID-19, questions have continuously been brought up regarding key policy changes and changes in payment and reimbursement across geographically diverse telehealth programs. In this Web Forum, we aim to address the ever-changing regulations regarding telemedicine policy and patient/provider reimbursement, with case studies from the United States, Denmark, and France.

The evolving challenges of providing remote point of care support for vulnerable populations through telehealth and telemedicine is a global challenge, requiring changes in care practice, innovations in the use of technology, advances in clinician/patient communications, and rapid change in reimbursement, regulatory, and work force processes.

The aims of this responsive innovation webinar series include:

  • Providing immediate and actionable information,
  • Fostering the cross-pollination of interdisciplinary ideas,
  • Introducing solutions that have been vetted by healthcare professionals, researchers, patient organizations and healthcare industry,
  •  Introducing and exchanging ideas on innovative, evidence-based care and technology-enabled care solutions.

The Web Forum content includes in-depth practices and policies assembled by an interdisciplinary team of global experts in telehealth and health care delivery, with a specific focus on vulnerable populations like older adults. 

Each session includes an overview of a problem/opportunity and examples from practice, proven strategies for implementation, relevant reimbursement and policy considerations, as well as solutions and strategies for overcoming common challenges.


Mei Wa Kwong, JD

Executive Director

Center for Connected Health Policy

Sacramento, CA

Mei Wa Kwong is a nationally recognized expert on telehealth policy.  In her current role at Center for Connected Health (CCHP),she works with the organization’s multitude of national and regional partners on telehealth issues and oversees CCHP’s projects, provides policy technical assistance to state and federal lawmakers, industry members, providers,…

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Birthe Dinesen, PhD

Professor and Head, Laboratory of Welfare Technologies - Telehealth & Telerehabilitation

Aalborg University, CITRIS and the Banatao Institute

Aalborg, Denmark

Dr. Birthe Dinesen is a Professor and Head of Laboratory of Welfare Technologies - Telehealth and Telerehabilitation and Department of Health Science and Technology at Aalborg University in Denmark. Dr. Dinesen has been doing research within the field of telemedicine for more than 15 years, has published over 81 peer-reviewed…

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Florence Gaudry-Perkins

Head of Strategy & International Development

Health for Development (H4D)

Paris, France

  • CEO/Founder , Digital Health Partnerships, Paris, France

Florence Gaudry-Perkins is currently Head of Strategy & International Development for H4D, an innovative company based in France which has developed a next generation telemedicine booth.  She also founded DHP -Digital Health Partnerships in 2016, a company focused on scaling digital health in developing  and  emerging  countries. The organization advises…

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Robin Ohannessian, MD, MPH

Co-founder and Director

Télémédecine 360

Paris, France

Dr. Robin Ohannessian, M.D. M.P.H., is a medical doctor from Paris, France specializing in Public Health. He is Co-founder and Director of Télémédecine 360 (TLM360), a dedicated consulting agency for telemedicine, telehealth and digital health, created in 2015. In addition, he is an academic researcher on telemedicine applied to Neurology…

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Heather M. Young, PhD, RN, FAAN

Professor and Dean Emerita, Betty Irene Moore School of Nursing

University of California, Davis

Sacramento, CA

A nurse leader, educator, scientist and nationally recognized expert in gerontological nursing and rural health care, Heather M. Young is a professor and dean emerita for the Betty Irene Moore School of Nursing at UC Davis. She is currently on sabbatical after serving a decade as founding dean, from 2008…

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